Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Family plan

I have had my o2 contract for nearly 20 years now and I got my son and daughter on my “family plan” they were 20% off my son and 30% off my daughter till I changed there contracts anout 3 weeks ago. Unfortunately now they are 10% off the first and 20...

Contract question

Hi. So my contract nearly finish. How can I cancel is?

Changing my bundle date

Can I change my bundle date.A new bundle is not added until the 11th of May.Can I change it to today's date

Resolved! Charged for a contract I haven't started yet?

I am in the process of moving from EE to O2. I preordered the new iPhone 6s in a Carphone Warehouse store last week and was given my SIM card on the spot, but will obviously collect the phone on release day. The SIM card hasn't been inserted into any...

how to claim active watch

hello all, ive just got a Samsung s20 which was suppose to come with a active watch. instead I got a leaflet telling how to redeem it. done all that but when I go on the claim now it says it's unavailable. also it can take 45 days for me to receive i...

Incompetent O2

So I purchased a new iPad through the O2 online shop, wanted data roaming so included the 10gb package so I can use when I’m out in the fields with my cattle, iPad coming tomorrow but today my phone stopped being able to make calls... Iv found out so...

Resolved! sim only deal

Hiya,I'm an existing O2 customer on contract - I want to give my daughter my previous I-phone that was with O2 on contract of which I've upgraded - If I buy a sim only contract will this come with a new number for her to use ? TiA

Damaged Phoned

Evening, Not sure if this is the correct place to have this qury with but I purchased a New Iphone 11 last week. It arrived on time and was in the package, I didn't open it as my partner ordered it for me for my Birthday. So he put the package away u...

Order update on new phone

I recently ordered a new phone with you guys.ive received the phone but I'm still waiting on the free galaxy buds plus to be delivered.are you able to give an update on expected delivery please.many thanks.

Not receiving calls through Wifi Calling

Hi there, Working from home has revealed that I'm intermittently (but often) not recieving inbound calls and quite often failing to connect outbound. Although my wifi isn't perfect it's only a real issue on my mobile (laptops etc. OK). I was blissful...

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