Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

bill

Hi everyone had to join this to try to get answer to question, as got cut off from chat and can't get through by phone unless your phones been lost or stolen. Anyway here's what it is and I would appreciate if someone could help. I got a phone for my...

SIM card is not working

I’ve got a new phone and a new SIM card with it but on existing number. Didn’t use that number for long time, in case.So, I put a new SIM card in the phone but it doesn’t work. Tried to send messages to o2, to swap a card, it failed.Can’t connect o2....

verification codes

I am not receiving verification codes to log into websites. Is this a common problem.

Refresh Contract

My 24 moth contract ended in January and I received a letter from O2 saying I was being moved to a lower (Refresh) contract. However this reduction has never appeared in my bills despite the letter saying it would automatically do so. Who do I contac...

Resolved! useless website

I'm going around in circles on this impossible web site, how do i contact someone about returning an accessory item. For a communications company its so disapppinting that a navigatable website can't be constructed, its so badly thought through. I've...

Resolved! Disney + Offer

Hi There, I am new to O2 and received an email about the Disney + offer with the £2.00 per month off your plan even if you are an existing Disney Customers, as I am. How do I get the discount that they refer to, as the only option I have is £5.99 sub...

Late Payment

Sadly due to the effects of the pandemic I have been laid off and I am unable to pay my bill which has had all calls diverted to payment line and the data cut off.This as you can imagine is hindering my job search.The tedious thing is it not able to ...

Resolved! Upgrade my contract

I want to upgrade my contacts

Resolved! Prime Video - Subscription Cancellation

Morning all, I have just renewed my sim only contract which i do when the 'extra' runs out. last time i got 3 months prime video, which was fine as i done this over chat, this time i have 6 months prime, but i cant remember where you can go to so tha...

Resolved! £50.78 has been taken out of my account but I’m not sure what for

I’ve paid my bills for this month therefore I can’t understand why this has been taken out of my account

O2

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