Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upfront

I applied for a Samsung Ultra s20 phone, you refused me, during the credit check you took 30 pounds from my account, will you return them to me

Possible scam

I have been charged £2.50 for a call to California on 0016699006833 I have not made any calls to California but I did join a UK zoom call that day. Is this a scam?26 Apr 20 13:110016699006833 2s£2.500

Online Sim Swap

Back in December my phone was hacked by fraudsters. They somehow managed to get a new sim and got it activated.At the time I recieved some strange calls. I gave no personal information and called 02. They advised me it was probably fraudulent activit...

Number

Hi,how to keep my old number from three to O2

My phone wont let me call anyone

Phone not letting me call anyone

Transfer number from one o2 contract and cancel it to another o2 contract.

Hi. On the 5th of may, I spent around 30 minutes talking to one of your service agents asking her to cancel one of my contacts (officially ended on the 4th) and transfer the phone number to my other phone contract. After explaining what I wanted seve...

O2 Customer Service Atrocious during COVID19

I appreciate that under current conditions staff have been furloughed and O2, like all operators, are operating on reduced staff numbers, but I would expect with current technology and networking, O2 could still provide something of a service to its ...

Imei number

How do I see the imei number of my phone when it’s broken and I can’t turn it in? Can anyone help?

Moved from address and lost my device and sim

O2 wont send a replacement sim out to me to my current address and I can't access my previous address for safety reasons. The retentions advisor I spoke to was working from home and wasn't very clear on the process from here. She told me to order a b...

Resolved! Visual voicemail

I recently got the 100Gb sim (unlimited calls and texts) 12 month contract for £20 as I was out of phone/sim contract but now my visual voicemail doesn't work anymore.I have tried the dialled 1750 and turned my VM on but still nothing!I have tried se...

O2

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