Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I need an invoice for my purchase to claim my free gift

I need an invoice for the purchase of a huawei p30 pro ( online ) to claim my free gift

Charged after device plan was cleared

Hello, I recently upgraded my phone and made use of O2 paying off the rest of my plan. However, I got billed for some of it this morning, with the new phone payment due in 15 days. How comes I payment still got took?Ryan

Resolved! Free gift

Hi everyone,Any ideas how to claim free gift - earphones / action cam or speaker?

Trade in

Hello. I have just upgraded my phone and want to recycle my old one.Once I try to start, I get a message telling me "You already have a trade in you basket" then it won't let me go any further. Does anyone have any idea how I get round this?Thanks in...

Upgrade isnt in my O2 basket

I spoke to somebody today from O2 and chose a new upgrade package. She told me to go onto my emails and follow the link to finalise everything, which I did.Unfortunately it said my basket was empty.I logged on via the internet and my O2 app, but stil...

Resolved! Moving from refresh to sim only?

Hello, I am around 12 months into a 24month refresh contract, however I can get a much better airtime deal with a sim only currently. Can I pay off the phone part and move to sim only now or do I have to wait until the end of this contract? If I can,...

Resolved! Adult filter

Adult filter

Resolved! Premium Number call not made from my handset

I have been charged (a relatively small amount) for a call to a premium number 08444773212788 which was not made from my handset (the handset was in another room being charged while I was watching TV at the time recorded for the call).How could this ...

Bill download

I get this error message when i try to download my bill which I require for cashback. As there is no other way to contact o2..help. There’s a ProblemThere’s been a problem getting the page you want.Please try again by clicking here.If you continue to...

Resolved! Email from “amendment team”

Hi I’ve received now numerous times an email from “ amendmentteam@o2.com” asking me to sign into a secure portal? A link provided to do so .. o2 body in the email with o2 address ect at bottom. Not sure if it’s legit wonder is anyone else getting the...

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