Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Smart watch Claim

I am trying to claim a free smartwatch that was offered when I set up my new contract for my new Samsung S10. The claim takes 7 days to process and it keep returning saying I have not sent my proof of purchase which is asking to be sent as a file. Th...

Unable to make or receive call

I am currently unable make or receive calls on my mobile. When making or receiving a call the mobile states call failed. I have signal and wifi access showing but can't contact O2 for assistance. Any help please

New SIM card

I’ve just received a new SIM card from O2 with a new phone, when ordering a gave them my PAC code from my last provider in order to keep my number. I’ve put in my new sim from O2 and it’s given me a new number and not kept the same one, what do I do?

Pay monthly bills using credit card?

Hi I am currently set up to use a direct debit to pay my bills but now want to use my credit card instead. Is this possible to use my credit card for my payments? Also do I get charged any extra for paying using a credit card as opposed to a direct d...

Number Change rejected

hi there, i'm trying to switch my old EE number to my new o2 sim. I have the PAC code from EE and I have tried to complete the online O2 form to switch number, but I have recieved this email from O2:************************************************** ...

unable to make calls

Is there something wrong with service today? Unable to make any calls.Even to o2. No notificatiosn from o2 about anything.

Can’t make phone calls

I have had not been able to make or receive phone calls all day! I need my phone for work! Any idea why this has happened? When I spoke to some one at o2 I was told there’s a problem with the network. Is this likely to be fixed today? I need my phone...

NO ACCESS TO MAKE OR RECEIVE CALLS FOR THE LAST HOUR (10AM) YET MY WIFE CAN ON O2 ALSO

I have "tried" to report the issue on O2 website. I obviously cannot call them. This is urgent as I need my phone for businesss. Can an O2 agent please sort this out and contact me via text as the website just states "everything is fixed" which it ob...

Pac code keeps getting rejected

I’m really fed up as my pac code to transfer my old number keeps getting rejected. I don’t understand why either as I have entered the details you ask online properly. I really need to speak to an actual person

Resolved! Joined o2 on SIM only. Registered PAC code. Now what?

Hi everybody, Hope you can help. There doesn't seem to be much in official support for new customers at the moment. I've just joined o2 and have registered my PAC code that I received from my old provider. When I spoke to an agent to confirm credit d...

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