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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 239737 Views
  • 2 replies
  • 2 kudos

Resolved! Leaving 02

As expected I am trying to leave 02 and stuck in a web page loop of click for help and click here blah blah and no link on my account to leave 02. Need some assistance please as I no lnoger own the phone. Where do I go to close/leave/cancel/end/termi...

not-happy by • Level 1: Joiner
  • 519 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer balance on device plan.

Hi. I would like to transfer my balance from air time plan to device plan to pay off my phone. How can I do that if I can't ring to customer service. Is it possible to transfer my balance to device plan by o2 app?

BeataM by • Level 1: Joiner
  • 590 Views
  • 2 replies
  • 0 kudos

Resolved! iPad

Hi , I ordered an iPad a week ago and had the confirmation email and the upfront cost is still pending in my account but I still haven’t received the iPad or had a dispatch email will I still receive the iPad ? As a week seems a long time to not hear...

Nshanbx by • Level 1: Joiner
  • 444 Views
  • 2 replies
  • 0 kudos

Resolved! Student discount

Why does my uni days code say its expired when I enter it? I'm trying to upgrade early

Leegav by • Level 1: Joiner
  • 416 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping the same number

Hi upgraded my phone on Friday wanting to keep the same number filled the form in to keep the same number but my new phone hasn't got the 02 network don't want to be paying for 2 phones thankyou.

Tracy1302 by • Level 1: Joiner
  • 561 Views
  • 2 replies
  • 0 kudos

Resolved! terrible customer service

Anyone else been having terrible customer service issues with O2 lately? I started a new contract at the end of February and did a transfer of ownership of my old number, expected to take 24-48 hours to complete. It has still not been completed despi...

AMullan1 by • Level 1: Joiner
  • 941 Views
  • 3 replies
  • 0 kudos

Resolved! Charged £70 for one phone call

I am a long time customer over 15 years with o2I put international bolt on and made a call to cananda post office to help my brother out who lives thereCalled o2 today to turn the bolt on off and they told me the call cost me £70Not knowing Canada nu...

Tony888 by • Level 1: Joiner
  • 1723 Views
  • 4 replies
  • 0 kudos

Resolved! Spend cap

How do I change my spend cap on the my o2 app?

Jamie1997 by • Level 1: Joiner
  • 493 Views
  • 1 replies
  • 0 kudos

Resolved! no signal

i dont have signal on my phone nowhere inside or outside. Plus it is like this for four days now. I have tried everything like swicht airplane mode and i have turn my phone off and on

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