Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading Handset while on Family Plan

HI, Does anyone know if I will lose my family plan discount for upgrading my handset on O2 refresh. I am looking to change my phone but dont want to lose the discount I get as I tried to move a number from ID to O2 and got told it was an O2 number an...

Upgrade

Hi I’m due an upgrade soon and I’m wondering is there any deals I could get.

Unexpected payment

Hello there! Is anyone know, what is that means O2 REFERENCE : GEDxxxxxxwith type : DD . They automatically took money from me, but i have no idea what is am i paying for ..And it's not my monthly payment..

Resolved! Complaint re premium charges

I had a notification that I was being charged extra as I had phoned a Premium phone number. I managed initially to get on to live chat and was in the middle of a conversation when I was called away as a matter of urgency. The live chat was terminated...

Resolved! replacement simm

Hi I've just got a new phone which uses a nano simm. I have tried on the web site and phoned but just get cut off. What can i do?

Device Fee / Upgrade Options

When I look at upgrading, the (astronomical) fee shows a Device Fee along with an Airtime Fee. I would assume that my current contract is the same, but shows no Device Fee anywhere, and only a price each month for my "Tarriff Charges". Would be right...

Resolved! Upgrade queries

I am due an upgrade, what is data rollover? Why has O2 suggested I have a new tarrif with more data when I don't use up my current allowance? If I upgrade online from previous experience O2 shops don't want to know if there is a problem, is this stil...

Resolved! New iPhone set up- mobile data transfer issue

Hi all, Hoping someone can help me with this one. I've just upgraded my iPhone online and have transferred all my settings etc over from my old iPhone. The only thing that isn't working is my Mobile Data. When I go into Settings I don't have an optio...

Resolved! Contract ending

Hi, My contract is due to be finished on the 11th June 2020. I wish to keep my phone and move to sim only after this. I cant find how I do this without paying the remainded of my plan now. I dont want to keep paying my overpriced airtime plan and the...

o2 Open - Blue Light Card

I have a voucher code with my Blue Light Card for 25% off my airtime bill. When I go onto the o2 open section to apply the code it’s asking for a 5 digit code from my employer which I don’t have as my employer is not registered with o2 open, I got my...

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