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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250631 Views
  • 2 replies
  • 2 kudos

Lost click and collect order

Hi all, So I upgraded my phone via a pre-order for the Google Pixel 9 to collect in store on 22/08/24. Up until this date, my order tracking says ‘Processing’ and ‘In Transit’. I’ve called the store and they say despite having received deliveries, my...

Cancel my sons contract

My son wants to pay his contract off and leave o2 without upgrading can we do this please

Ghosty by • Level 1: Joiner
  • 228 Views
  • 1 replies
  • 0 kudos

billing

My line was taken over by another company and o2 have still been billing me and i can’t get through online or by phone ?! any ideas how to help I’m really annoyed

Kingjohn by • Level 1: Joiner
  • 212 Views
  • 1 replies
  • 0 kudos

mobile contract

Can I leave this contract at the moment?

frank8 by • Level 1: Joiner
  • 262 Views
  • 1 replies
  • 0 kudos

Next Day Delivery Now Not Arriving for 4 Weeks & Can't Cancel!

I upgraded my phone online and specifically chose a phone that was in stock for next day delivery. 3 days later phone still not dispatched. Spoke to customer services this morning and assured me it would be dispatched today, as it had not been dispat...

lilcannx by • Level 1: Joiner
  • 910 Views
  • 2 replies
  • 0 kudos

Sylwia Kicka

Hello I received a letter from you with account number [REMOVED] this account was closed on 3.08.2024 I don't understand why I have to pay another bill in the amount of £ 43.69 please explain it to me, [MOD EDIT: Personal and private information has ...

Resolved! Transfer information to new phone

In the process of buying a new apple phone will the information from my current sim be automatically transferred to my new phone and also retain the same number

Feederman by • Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming

How much is USA roaming for me? What options do I have?

RP111 by • Level 1: Joiner
  • 288 Views
  • 1 replies
  • 0 kudos

Cooling off period enquiry

Hello, I joined o2 around 7th August On a sim only deal for £10pcm and due to the poor signal in my area, decided to end my contract within the 14 day cooling off period. I received my ‘immediate disconnection request’ email on the 11th August which ...

James52 by • Level 1: Joiner
  • 816 Views
  • 7 replies
  • 0 kudos
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