Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing account but not number

I had a BlackBerry keyone that I purchased at car phone warehouse 2 years ago and has now died . I went to get an upgrade but could not remember my light in details so had to make new account but despite my working this out with chat support at 02 ye...

My new phone and sim has no service or network

My new phone and no sim has no service on the SIM card. I’ve tried everything. I believe I need a new one

Bolt on

I've added a bolt on and isn't showing on my account.

Cancelling a contract

How do I cancel my contract?It's come to an end, and when I click on 'leave 02' it says to contact us, but then there's no details of who or how to contact!I'm in Australia and don't want to be charged a fortune to call them and be on hold for ages. ...

rattle sound coming from the s20 ultra

Afternoon all, After droping my phone, then soon after hearing a rattle sound coming from inside the phone. I have claimed insurance on it. Now my replacemnt i got ....has the same problem something is loose in my replacement phone as well. Has my ne...

Resolved! Replacement phone

4 weeks ago Dpd collected my phone to send to O2 for inspections on my insurance claim and I was told that I'd have a replacement device sent to me within 5 days however it still hasn't arrived. I called them numerous times for an update but they wer...

Resolved! Upgrading

Hi there my friend is Considering upgrading her sim only deal to a deal with a mobile phone it's saying that she can upgrade now via O2 but we have seen a way better deal with Affordable mobiles on an O2 upgrade would we be able to do that?Many thank...

Resolved! Sim deal

Got a new £10 Sim only deal and the first payment is £10.98 why is that.

Resolved! Has my PAC code been accepted?

Hi I entered my PAC code when I signed up to O2. When sim arrived yesterday I had a new number! I followed instructions on online form to give PAC code, but there was an error message first time I did it. 2nd time I got a confirmation but as it was o...

Resolved! Late payment

Hi there,I’ve tried to call customer service regarding my late payment on my account. Due to being furloughed I haven’t had a great source of income coming in over the last two months. However, I get paid a week on Thursday & will be able to pay the ...

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