Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Mystery charge on account

I received a call from a mobile number last week starting 07802 and when I answered they said “sorry wrong number” and I have since been charged £0.54 for sending a picture message to this number of which there is no record in my messages.Any idea if...

Every call I receive is private!

I have a samsung s20 and every phone call I receive is coming as private number !

err_ssl_protocol_error

Hi guys, I bought recently an Iphone 11 Pro Max. And I don't know if it's due to COVID-19 but I have never had internet on this phone and getting this message on Chrome Mobile.ERR_SSL_PROTOCOL_ERROR I'm distraught and starting to get angry because I ...

iPhone SE

Hello, Sorry for the querry - I was hoping to be able to contact someone at O2 directly but can't find an email address so was wondering if someone on this community could help me out. I'm looking at upgrading to an iPhone SE 2020 from my current SE....

Close device plan credit agreement

I made the final payment on my device plan a month ago but the credit agreement is still showing as active when I check my credit report. It also still shows up when I check My O2. It shows the balance as zero, but it’s still showing I have a device ...

Broken iPad screen

I need a replacement screen for my sounds iPad I have insurance cover how do I go about getting it replaced ?

Resolved! Billing date

I requested my billing date changed to the 6th of every month, I've managed to pay 20 off my bill with 30 left to pay, I've just come out of lockdown and o2 decide to charge me extra 3.50 due to late payments, absolutely outrageous

Resolved! Payment increase

How can I contact O2 to explain why my tarriff doubled in March?

Resolved! Disney + on my new iPad 2019

Hi ' I ordered and have now received my new iPad 7th gen on a monthly plan , the offer was I get 6 months free of Disney + and chose it as an extra when prompted . How do I activate it? I've downloaded Disney and all its offering me is a 7 day free t...

Resolved! Going to get blacklisted if I cant speak to somebody ..... Tried everything....Help!

Hi all... I have an account with O2 which had 4 contracts on it. I ported out one of the numbers as it was my wifes and she wanted to go elsewhere.It had 2 months left on the contract and it said I would have to pay £64, which is fair enough. Bill ti...

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