Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

[Removed account number]

hello, is it possible I could re set up my direct debit back up please. I fell compl behind the last 2 months due to other financial stuff coming out off my bank account. I can still pay 30 a month as that was reasonable for me and I could afford so ...

Resolved! No longer in the U.K. and need to cancel

Hello, I need to cancel my contract and I now leave abroad but unable to receive text messages to proceed online. Please advise how to proceed as my contract has reached 24 months and I no longer need it. thank you!

Resolved! my sim card is broken

How do I order a new sim card

Incorrect charges on my account

My current bill shows items that i never instigated. They seem to be fraudulent items.

Resolved! eSIM when placing an order

Hi, I’ve placed an order for a sim only plan and chose eSIM, I’ve been shown my new o2 phone number but what I want to know is how quickly do you get the eSIM? I thought it would be instant.. but no

Bill

My service is blocked and can't access my account to pay my bill

Upgraded sims but cannot receive or make calls or send and receive messages

Using my account, I upgraded my SIM card. I noticed then that my data changed to the upgraded deal. I thought however that I had to activate the eSIM card. So I signed out and in again. For security, O2 send a code but I didn t receive it. I cannot m...