Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Keeping my old number

I have a pay monthly phone contract with 02 that ended today, I recently purchase a new phone with 02 via an online company.I have filled in the on line form yesterday to keep my existing number, my existing number has now been deactivated from my ol...

new sim

Hi I have just signed up for a sim only contract and want to swap simstext 02 to do this had text back saying it was completed and this could take up to 24 hours 42 hours later and I am still waiting is this normal

Deposit

Hi, I was wondering if anybody would be able to help me, When I bought my new phone with O2 I had to put in a deposit of around £270 due to my credit score being low, this was the first phone I have ever bought on contract, I was told when making thi...

Crazy psycho O2

Hi you have switched off my roaming you did this on Friday also even thought I told you I was temporarily working aboard. I eventually was able to call you to fix this and now yesterday you have switch off my roaming again now I am in a foreign count...

Resolved! NHS employee

Hi, is O2 doing any deals for NHS empoyees as other networks are, ie extra data?

Resolved! Pending payment

I made a payment on the myo2 app which is sat as pending on my bank account and i received an email saying this had failed.I then made another payment via a different card that was confirmed successful but my account has been blocked.Does anyone know...

Resolved! Premium message error

Just received a text (@1040am) that says i have just sent a premium text, but I haven’t sent any text messages since yesterday!Is it an error or is there another explanation?Thanks

GED numbers

My bank account references for O2 direct debits are recorded under a reference starting GED then an series of numbers. Where can I look to see which specific phone or account these numbers relate to.

Extra charges

I’ve been charged an extra ten pound this month which I’m not happy about. I can’t contact anyone over the phone to discuss this. I would like it removed from my bill as I’m not happy paying the extra amount

New phone & new SIM

Hi all. I have an old Samsung iii mini phone and have upgraded to a Samsung A20e. I have put the new SIM card into my new phone but want to keep my old number, contacts, pictures etc. It says to text SWAP - but from which phone?? I tried from the new...

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