Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sony Experia 5

Hi I purchased new Sony Experia 5 on 20/5/2020 and tonight it has suddenly froze & shut itself down. It will not allow me to force start it either. Can anyone give me any advice as to what to do next?Thanks Teresa

Resolved! Charges

How much does it cost to call and text someone in the USA?

Resolved! I don’t want to a renew my sim only plan

I’ve had a 12 month sim only plan and I’m due for renewal in a week or so. Do they automatically renew it or just cancel it all together. They don’t answer the phones under the current situation going on, I really don’t want to renew the plan but don...

Resolved! Sim allocation and use?

Hi,I changed my mind about a monthly airtime + phone upgrade from O2, but it was too late to stop the phone being delivered.I want to change the model of the phone itself, and now subsequently the airtime deal as well.I have not opened the new delive...

Resolved! prime extra

How can i change the email without it affecting my free prime

Disney +

I signed up for Disney + and I get the £2 airtime discount but as I already had an account with Disney + which I paid on my credit card, I cancelled my subscription on my credit card. Disney+ from o2 was set up on the same account but when I cancelle...

Discount

i am trying to aply the 20% discount as i have a new contract and the company i work for get the discount but its asking for a code. where am i suppose to get this code from?

Extension of rollover data?

I am on a monthly contract which includes 10GB of free data. I paid for an additional bolt-on 8GB of data as a one-off knowing that any data I did not use would run over into the following month. This was paid for in my April bill so any unused data ...

Upgraded

I just spoke to one of your team on the phone and i set up to upgrade to a new phone, she told me to use o2open and i went to check it out. I forgot if i have to do it on this phone or on the new phone. I did tell her im going to keep the same number

Wrong item sent

How do I get my Survivor phone protector replace to one I requested, namely iPhone 11 and one for a 10 which does not fit.

O2

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