Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I need to do two things, move my number to a new sim and cancel my old contract.

Is there a phone number I can use because of live chat being down? I just got a new phone and forgot my old contract is still running so I need to cancel it and migrate the number across.

Resolved! Porting number - how long ?

Hello. I entered my pac code when ordering and activated my SIM card on a Sunday evening (yesterday). How long does it take to port my old number over to o2 as 24 hours later it is still not happened

How to make a claim to free Galaxy Buds??

i was claim a Galaxy s20+ and was say cas come with free Buds ,how i get it?

Resolved! Data allowance

Hi, is it possible to freeze my Data allowance as i have been using WiFi for past 2 months? And then reactivate this when i start going back to work in August? Therefore save 3 months of extra charges. Thank you

Payment extension

Im struggling to pay my bill can I get an extension

Bills

I've been charged twice for my bill and I can't get through to customer service. What can I do?

Insurance claim

Who do contact to make an insurance claim at the moment?

Resolved! Family Plan and Apple Watch

Hi, I'm thinking of adding my parther to a new Family Plan. But first, I want to double check that he can add Apple Watch to his sim-only airtime plan.

3rd party text verification

Hi. Text verifications not coming through from 3rd party. Got a corona virus test and text verification code is not coming through

Resolved! Sim 1 Not provisioned

I'm an existing customer and I got Samsung s20 ultra 5g yesterday and it keeps teeling me that sim1 one is not provisioned. It cannot connect to mobile data or make any calls or texts.

O2

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