Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

IMEI and Insurance

If I take out a new contract with device and insurance, do I have to do anything else to register the device? Has this alread6 been done by O2?Can't get through on the phone line to make a new claim. Can this be done on line?

personal hotspot charges on O2?

hi,If I use my phone as a personal hotspot for data for a laptop are there any additional charges from O2 or is it included in my contract? I've just started s new pay monthly contract with 30gb a month included.

Message from O2 (SMS)

Hi there, I've had a text message from o2 (I'm pretty sure its legit as its with all the months and months of other notifications from them), thanking me for a call which I haven't made. Could this have been send in error? I've checked my account and...

Resolved! Swap sim

Hello i have a problem i make an upgrade and i recive a new sim i follow the instruction to swap sims. On the old sim i don't have anymore signal after i follow the instructions and on the new sim still i dont have any signal. Any one know why? And s...

No data no calls no messages

I have no call texts or data. Completely shut off. No warning or text message from o2. Logged into my 02 and nothing has come up regarding cutting me off. Saying everything is fine. And all bills paid. What is going on ???

Resolved! Trouble contacting anyone at O2

Is anyone else having just as miuch trouble trying to contact someone at O2? All web chats have been turned off, each time I call whatever number they provide on the website or on the app it tells you to go on to your "My O2 App" and look up your own...

why do they make it so hard to talk to them by phone I have looked for number to call them re my acc

looked everywhere cannot find a number that actually gets through to anyone why do they make it so hard to actually talk to them!!

Transfer of ownership

I currently had two phone contracts with o2 in my name, one I am using and one that I took out for a friend. They are wanting to take over the contract, is there a way of transferring the ownership for one of them?

Resolved! Refund deposit

Hello, I was wondering how I could contact o2 to ensure my deposit that I paid at the start of my contract is refunded to my bank account as I do not want it returned as credit. I cannot see anything about this on the website. Am I correct in believi...

Resolved! 2 devices 1 deal

I already have an existing deal running on my S10e with about 12 months left, and I'm now looking to purchase a galaxy smartwatch to use with it. Does anyone know if it is possible to add a new device (smartwatch) to my current plan so that they can ...

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