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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 241968 Views
  • 2 replies
  • 2 kudos

Resolved! premium text

how do i stop a premium text coming out my account.

BW1 by • Level 1: Joiner
  • 1069 Views
  • 7 replies
  • 0 kudos

Change of account holder

I would like to transfer my line, ownership and payment/billing to my son who is a resident at the same address.

j_atik by • Level 1: Joiner
  • 508 Views
  • 2 replies
  • 0 kudos

Resolved! Early upgrade

Do I keep my old phone if I upgrade early

Upgrade

Why are O2 upgrades so much more expensive directly rather than the amazing deals you get with outside suppliers. Frustrating to say the least. I can upgrade now but can't access guru chat either.

Specksy by • Level 1: Joiner
  • 609 Views
  • 3 replies
  • 0 kudos

Extra Charges

I have been charged £2.54 in extra charges on this months bill. The number linked to the charges is 01855 3308653. Due to the current pandemic I am working from home and this number is a Microsoft sign in veririfcation number. The number calls me, I ...

Resolved! sim card disconnects

Can anyone advise please, from time to time my sim card is unable to be read by my phone, ive transfered it to my old cracked phone (same model) and the same happens, also ive taken the sim card holder out of my old phone into new phone and it still ...

I want to cancel my upgrade

I have had second thoughts on my upgrade and I would like to invoke the cooling off cancellation notice.Do I accept delivery of the phone?

Mr-H by • Level 1: Joiner
  • 408 Views
  • 1 replies
  • 0 kudos

Received new 5g phone but sim won't activate

Hi so I got my new phone through today. Samsung galaxy note 10+ 5g. I put the new sim in it and hasn't been activated. I have been waiting for about 4 hours so far and it still won't activate. I tried going into myo2 but can't remember my password so...

Kyle112 by • Level 1: Joiner
  • 3065 Views
  • 6 replies
  • 0 kudos

Upgrade

Hi I had call from a guy from 02 last week who offered me an upgrade I went through the process and agreed to it he said my phone would be here Friday but not heard anything since no confirmation email has been sent or anything can you help please.

Anonymous by • Not applicable
  • 363 Views
  • 1 replies
  • 0 kudos
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