Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to contact o2

I have been trying all morning to talk to someone on o2. It is extremely poor practice that I am unable to talk to anyone about my issue that needs resolving today. Can anyone advise me on how I talk to an actual human regarding my query

Resolved! Possible Fraudulent Text

Hi, I've recieved a Text Message from +447827730393 that reads as follows :-O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: [mod edit: removed to ensure safety]I'm assuming this is a phishin...

Returned phone

I upgraded my phone the end of June and called to return as i wanted a different phone, i was sent a recordered delivery bag which i sent the phone back in last tuesday but i have not heard from O2 yet to inform me the phone has been returned. I am s...

setting up DD/ change payment date

i wish to set up a DD for the 1st of each month for all my devices

Tarriff change

I've got an issue at the moment, where in I had two accounts. The idea was to cancel the contract which was finished and migrate the number onto my second acount (which is still in contract) This was last October. Today my number has finally gone acr...

Single PAC Multiple numbers

Hi I'm in the middle of trying to move my family's phones from EE to O2. EE have issued a single PAC for four numbers. O2 customer services tell me this is impossible and I must have four PACs. I can find references on most other phone companies' web...

final bill

When do they send your final bill?

Resolved! Keeping Temporary Number

Hi, I just switched to an O2 Pay Monthly Plan and provided my PAC code to keep my old number. On the order confirmation I was given a temporary number which I thought was quite nice and would like to keep as a secondary number on O2 Pay as you Go for...

Resolved! Covid - Free Minutes Deal ended and I have lost my included minutes

I received a LATE text message to say that my unlimited minutes service offered by o2 during lockdown was ending on the 30th June. You would then assume your account would default back to the monthly inclusive minutes on your account but it appears t...

Resolved! Need to change spend cap urgently but no way of doing this with reduced coronavirus services

Hi, I changed my tariff and O2 has switched my Spend Cap from £5 to unlimited! This is a bit scary but the O2 phone line won't deal with "non-urgent" queries, chat is shut due to coronavirus. And there's no way of doing this online.Please help!

O2

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