Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Huawei 5 g

how does the Huawei 5g ban effect people who have bought Huawei phone from O2 on recommendation from store as a great phone for 5g as my wife bought one and is worried she will be left with no internet

Resolved! Does unlimited%20data%20count%20in%20the%20euro%20zone

Hi does the euro zone include unlimited data the same in the uk

Resolved! First bill

Will i be charged my first months bill if i cancel my contract within the 14 day period?

Resolved! Unlimited data

Can i upgrade to unlimited data for 100g

Poor connection

Sick of having no more then 2 bars of signal and not being able to use mobile data. Very rarely receive 4g normally no data and very poor signal throughout. Been ongoing for 7 months and o2 do not seem to be phased. Any one else in a similar situatio...

Resolved! Can't download any bills, constantly the same error

For whatever reason i can't download any of my bills which I need to claim cashback, this is happening on the internet explorer and google chrome browsers, as well as chrome on my Pixel 3a XL. "There’s a ProblemThere’s been a problem getting the page...

Resolved! Transferring data from lost phone

Hi I need some help. I had a Samsung s9. Last week I lost it. I’ve had to get a replacement phone- an iPhone- and get a replacement sim for my number. I’ve activated the sim but I don’t have any of my contacts, do they not automatically come over? Al...

Resolved! Sim card not provisioned for voice

Hi My new sim card is coming up as Sim card not provisioned for voice I tried to phone in but they are only dealing with lost or stole phones. How do I get this sorted. I cant call or text.

Block Imei number

I am currently joined stepchange which is a debt charity to help me pay my debts off. O2 have been added on there to pay my contract off. As they are nit getting the full amount each month, will the block the phone so I cant use it. I will get a sim ...

Resolved! Porting number

Hi guys, o2 told me my number would be ported over today. My husbands and sons have both been done but mine hasn’t. It no longer registered to my old provider either. Is it going to fail? My old sim stopped working this morning so I’ve been all day w...

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