Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Preorder gift headphones - Xperia 1 ii

Has anyone received their headphones from the Xperia 1 ii preorder yet? I was expecting them within 28 days but other than a we are confirming your purchase verification email a month ago I haven't heard anything....anyone starting to receive theirs ...

Extra Items

I am thinking about getting an Apple Watch but I’m new to o2 so unsure how to use the app etc is there anyway of adding on a watch to my contract to pay monthly or is there only buy outright? Jess

End Of Contract

Hi, I am due to pay the final monthly payment, what happens after the final payment has been taken? Thank you

Xperia 1 ii Pre-Order bonus not arrived

Just wondering when the Sony headphones that are meant to come with my phone will arrive. It has been 1.5months since my phone arrived, and I can't get in touch with anyone on the chat to get an answer.

Turkey and travel zone bolt ons

Could someone please advise me. I travel to turkey tomorrow but I’m confused about my phone use and what my bolt ons include.It would appear that Turkey is included in the bolt on but what I can’t get clear in my head is whether the bolt on just acti...

6 months before i can get a new device

HiI've upraded my tariff recently with SIM only, and the 6 month starts over again before i can get a new device?Thanks

Resolved! 0333 numbers

Are calls to 0333 numbers free ie come out of your monthly allowance?

Resolved! 4G and WiFi calling

Hi trying to setup 4G and WiFi calling on Xperia 1 don't have options - does that mean I need to call customer services?

Resolved! Online chat

Are the chat helpline agents only open Monday to friday

Resolved! Selling old iphone

So I’m selling my iPhone 8 and I have erased all settings/data from the phone and erased the iPhone 8 off my iCloud and removed it from my new phone so does that mean everything is off of mine on the old phone and is okay to sell?? It just keeps sayi...

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