Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iPad frozen/not powering on

I currently have a pay monthly plan for an IPad Air and up until today it was working fine. However upon trying to use it today it powered itself off and is currently glitching between a white screen with the Apple logo and going completely blank. I ...

Resolved! sim change

I'm on a sim only contract and have an old iphone. Howeverm my son has given me his old iphone SE but the simcards are a different size. I cant see anywhere on the website how to order a different sim,cant get through on the phone and cant see live c...

Resolved! address

I keep attempting to change my address, but the website just keeps me going around in circles. I have o2 letters going to a wrong address and you won't let me change it.

Resolved! Employee discount

How do I avail O2 Employee discount?

Phone

Can I add a phone onto my contract sim or have I got to get new?

Resolved! Change Handset

Received new handset today how do I change it for a different device please

Resolved! Upgrading

I Need to upgrade my phone. The o2 refresh deal I’m being offered only offers 1gb of data or 90 of data and I wanted 5. So I’m just wondering if there is anyway of upgrading and getting the 5 instead of the other ones or would I have to start a new c...

Resolved! 5G Sim in a 4G phone

Hi, I was wondering if a 5G sim will work in a 4G phone. ThanksKamal

Upset

My contract ran out in October or November 2019. I feel ripped because im still being charged just under £40.and only get 2gb a month. Is their a way of getting a refund

Resolved! Failed Sim Swap

Hello!I have moved my PAYG number onto PAYM 2 days ago. My pay as you go sim completely lost signal on Thursday, around two hours after I completed the swap. My pay monthly sim also lost signal, but despite numerous restarts of my iPhone XR, attempti...

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