Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Refund for deposit

Paid deposit was refused and waiting for deposit to come back so I can go elsewhere how long do I have to wait

Resolved! Email

Hi ther a got a email to say thanks for ur order 250mb volt double data boost , this is part of your Benefits from virgin media. Can you explain to me what this is , thanks

I paid for upfront for a contract but i wasn’t eligible to get it.

I paid for upfront for a contract but i wasn’t eligible to get it and they took my money it’s been two days i haven’t got it back.

swap to esim

Hi I will like to swap my contract to eSim. Please advice what I need to do. Thank you

O2 ruined my credit score / ombudsman

So I’ve posted on here before (about 6 weeks ago) when I realised O2 had ruined my credit score. They keep saying I’m missing payments of £5.80 on my credit score file each month. This all started when I swapped from their old system to new system. I...

Being over charged

I have two phone contracts out with you and both are £17.00 a month, I got up to date with the one phone bill on the 23rd of July when I rang the automated service and it told me how much I had to pay £51 ( which I did ) still to this day yourselves ...

payment issue

Hey, I paid 40 pounds upfront for my plan and I need a refund, please. The plan was not confirmed.

Can't pay half of my bill

Hi, my contract was on my host first (I'm Ukrainian), when I moved out I started to pay on my own but don't have acess to the other bill. I regularly receive messages about the payment but when I try to acess it on my O2, I'm offered to choose a numb...

Resolved! Cannot order until previous order expires

I recently walked through an order with O2 cust service over the phone but my bank blocked the upfront payment. I spoke to the fraud team and they unblocked it, I tried the order again but after the upfront payment was taken I got declined at the cre...

my order

my new iphone 14 was supposed to arrive yesterday but no sign of it. can you tell me what is happening? regards douglas

O2

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