Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

Just wandering when you upgrade your phone on o2 online do you get to keep your current mobile number.

Resolved! Human

Hi all, Can someone please give me a number so I can speak to a human please? Keeps asking for number then gives me links and texts then says good bye???? Help Please - Trying to get through to payment line

Resolved! Using 3G abroad

I can’t use my phone outside of WiFi coverage. I tried switching on and off, changing networks. Do t know what else

Resolved! My phone suddenly wont connect to 4g and has very low reception

I have just returned from a week long holiday to find that my phone now gets really bad reception at home where it was fine before. I only get 0 or 1 bars on my signal and my data speeds are really slow, about 6mbps down, where it used to be about 30...

Spend cap

I'm new to 02. How do I set up a spend cap? I can't find the option in myO2

Resolved! Faulty phone return customer service contact

Had my phone since the beginning of May roughly (Sony Xperia X1) and today it froze and powered off and absolutly will not turn back on. I've been through all the gudies available and changed a few cables that work on other devices and there is no li...

Resolved! Premium calls

Every month there are extra charges of £12 on my account for premium services. It is saying for games. However I cant recall signing upto anything and I am unsure how to stop this. I cant get through on the phone and there is no chat available so wou...

WiFi calling international numbers

Hi,New o2 customer question....when WiFi calling, can I make international calls. It doesn’t seem to work, however when I call a UK number it connects immediately via WiFi calling.

Resolved! Billing

My bill is due on 26th of july by direct debit. As I already paid a couple 9f weeks ago with my debit card does this mean nothing will he taken from my bank on the 26th July?

Resolved! Ending contract

Hi all, wanted to know if there is anyway I could end my pay monthly contract (through the small print) early because I'm not happy with the service or getting what I pay for?For a while now I have had to switch my connection to 3G because the 4G is ...

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