Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel order

I ordered an IPad last night on my 02 offers page but wish to cancel the order as I didn't realise it was a new contract with a sim and data and new phone number. I just wanted a new IPad only. can you help me please before the order is dispatched

Service very slow since lockdown

Seem to get lots of dropped calls and data problems, YouTube circles, downloads don't complete or cut off, trying to contact 02 is nitemare however there was no problem increasing my bill in April dur to rpi increase, how paying £44.16 a month, I do ...

Terrible 4g

Why is my 4g speed consistently terrible? Even when O2 are saying we are doing work on nearby masts, the signal is consistently rubbish. Ive not seen it go above 5Mbps. Not even into double figures. I have a three 4g router which manages betwixt 30 a...

Resolved! Return to O2

Hi. I had a contract with O2 but obtained a PAC and switched provider (to BT mobile). I am still within my cooling-off period with BT and the signal is not as I expected so I want to transfer back to O2 on a SIM only deal. How would I go about this? ...

change of plan

Hello everyone, I want to change my current phone plan which is pay monthly to pay as you go, unfortunately am unable to speak to the customer service for help any advice on how to go about this by myself ? Will also like to keep my old number is thi...

Locked Dongle/Lost account

Hello everyone, I used to have a pay monthly data contract with a Huawei 5200mAh dongle. I found it the other day after nearly 4 years of not using it and thought it would be handy to take on holiday. So I have a new sim card from smarty, pay as you ...

Disney+

Does using Disney+ on free trial use mobile data if not on wifi

Travel to turkey

what is the best option for using data, calls etc when traveling to turkey?

Appalling reception

"Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. In the meantime, you might have some trouble with your calls, texts and data. Please bea...

Resolved! SCAM!,

I just received a message from +447385 158455 saying o2 were unable to process my bill and i should go to there they ask for all bank details, mother's maiden name etc. very convincing looking site i have to say, but the information they wanted all ...

O2

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