Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Activation code texts not coming through

Hi, I'm not getting activation code text messages through for my internet banking etc, but other texts are coming through fine. I've checked the spam/junk message folder and changed the spam filter to off but still no success. O2 seem to be blocking ...

Resolved! Previous calls

How can i find all previous calls to a specific number?

Resolved! 2 Sims for Same number

Hi, I am looking to purchase a new tablet and it will be sim compatible. Would O2 be able to provide a second sim for my account that can be used for Data?

Resolved! I’m still wait for the sim

Hi, I hope you are safe and well.A mounth ago I order the sims deal whit 100g for 20£ but now after one month I still wait for my sim,also they charge me the first payment.How I can’t contact this company? I m really disappointed because I been in th...

Resolved! Insurance Cancellation

Hi, During the coronavirus pandemic i was unable to get through to o2 customer support to cancel my o2 insurance bill (£15.00 /month). The first time I tried to do this was March 2020 and I subsequently tried 3 more times after this is April. I event...

Resolved! Cancel contact

I this is alexandra I have changed my mind about joining yourself i would like to cancel my application and contact please thank you. alexandra [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Unauthorised SMS while abroad

I'm hoping that someone can assist with this. I have an iPhone6S and a monthly contract with O2 in the UK. I am currently living and working abroad but have kept my phone as I travel back to the UK frequently and will be returning permanently in 18 m...

Resolved! Adding debit card to Apple wallet. Does o2 charge for the service

If I add a debit card to Apple wallet does 02 charge for the service. Apple says that provider may charge

Resolved! Using phone in france

Hi, if Im in France at the minute, to use my text, minutes and inclusive data without charge, do I turn data roaming on? Or does this only happen without charge with data roaming off. Far too old School I've realised!

Resolved! O2 Billing Scam Text ‭

I got this text message yesterday, Saturday. This is the second one I’ve had in the last couple of months. I’m a bit concerned that there has been a data breach. O2:We were unable to process your latest bill. In order to avoid fees, please update you...

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