Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New mobile contract

I was offered and accepted three months free Disney+ as part of my new mobile contract, but now cannot access this service. Please help!

Aim not working

My new sim isn’t working and can’t make calls and it won’t set up to sim swap like you advised. Please can you get me back up and running on my new phone as I need to make calls

Help Needed: Unable to Access eSIM QR Code While Abroad

I'm currently facing a rather challenging situation and would greatly appreciate any assistance or advice. I'm an O2 customer currently in the United States and unable to return to the UK. Here’s the issue: A few weeks ago, I requested to transfer my...

Resolved! setting up my esim

Hi, I've just switched to a pay monthly contract of 24 months, and so have had my number changed. I selected keep my number and I've been told the porting process will take place on the 20/08/2024. I was wondering When I will get my ESim.

contract

My wife account phone ************ seems to have been cancelled? she is in hospital and cant phone out, what has happened please

Resolved! Charges for Egypt

How can I keep costs down when in Egypt

Internet in Portbury Bristol

Why is my internet non existant in Portbury Bristol

UNWANTED UNUSED SIM NOW OUT OF CONTRACT BUT STILL PAYING FOR IT, O2 MAKING IT IMPOSSIBLE TO CANCEL.

Really hoping that someone can help or has good advice. Like many others I was sold a non optional O2 SIM card as part of a Virgin Media package. This is really awful aggressive marketing practice and I would never agree to this again. But I agreed t...

Resolved! Keeping old number

Hi how do I keep my own number?I have a new pay monthly SIM but want to keep my old number

Resolved! 3G 4G not working East Croydon

Hi, I have been with o2 for a long time I am disappointed to not be able to use 3 or 4g at East Croydon station and surrounding. This has been the issue at lest for 4 months. Can you please tell me when this going to be fixed ?

O2

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