Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Potential fraud?

I have just received a letter from O2, regarding an iPad Pro ?And a 48 month device plan ?Mobile broadband no xxxxxxxxxxxxI know nothing about this?

Resolved! Huawei battery for pocket hotspot

Hello. My battery for my pocket hotspot is completely dead. Won’t charge at all. How do I get a replacement considering I pay monthly for it?

Resolved! Need to talk to customer services

Need to talk to customer services and doesn’t matter what options I take on the call I get hung up on. Sick of having my phone restricted by them when my payment date is the 10th of the month and they cut me off 10 days before the bill is due every m...

4G

I have 2 phones both iphone 11s both on same xontract. One allows me to select activate 4 G calls and the other instructs me to speak to o2 who are not available to answer questions. Any suggestions?

Resolved! Huawei media pad

Im trying to find how much i have left to pay on my media pad on my 02 and all Its showing me is the bill. Can anyone help me Understand as cant find the contract i had either

new sim card

replacment card

Resolved! Return phone

Hi can someone tell me how to return an unwanted phone as the link I have been sent sends me to a page which asks for details on how your phone can be fixed - thanks

Resolved! Upgrading

Hi, I'm due an upgrade by the end of the month obviously currently on refresh the question I've got is because of COVID it looks as though the release of the new iPhone isn't going to happen until October this year as suppose to the usual sepetember ...

Bill payment day

Hi. Is it possible to change the bill payment date from what it is now to the 1st of the month as its easier to remember and can join other bill payments on this day. Many thanks in advance.

AppleWatch Mobile Connection

My Apple Watch was replaced via insurance and for months now I’ve not been able to have network capabilities on it. I erased the old Apple Watch however the mobile network still seems to be connected to it. I’m being charged and can’t seem to get any...

O2

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