Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New sim has lost signal after swapping old number

I moved my old number to my new SIM yesterday. I had signal on my new SIM card earlier today but have suddenly lost signal just now. My iPhone X says “no SIM”, but it is installed okay. Tried a restart etc with no luck. Please help!

Resolved! Pay off device

I want to pay off my apple watch

Resolved! Delivery - Samsung S20

I ordered the S20 yesterday morning as o2 state next day delivery. It's gone 5pm and I'm still waiting with no updates. Anyone else had this issue?

Cut off but bill has been paid...

So I’ve paid my bill but my phones and devices have been cut off for three days now. I can’t phone the offices off my phone as it keeps disconnecting me when it says it’s going to transfer me.SOS! I need my phones for work!

Data not working outside UK

I'm from Belfast and for the last 12 or so years I've been on a 24 month contract at an average of £40 a month, well in June this year I switched to sim only pay monthly contract and from there everything has went south. First of all when ever I leav...

Resolved! Notifying O2 if I cancel my contract

When the minimum term of my contract ends (after 2 years), do I need to tell O2 or can I just cancel my standing order/direct debit

Has anyone else suddenly started dropping calls after a few seconds?

I am on an iPhone Xs and it has started to drop calls after a few seconds, again and again. I have full network and the network checker says it is fine in my area. I have tried the soft reset and turned it off several times, but to no avail, and I ne...

Problem with O2

Good afternoon, I am hoping to get some help resolving my issue with O2. In June I took out a 2nd contract for a P40 Pro which I ended up returning after a week during its cooling off period. I expected some form of charge which ended up being around...

Resolved! Apple Watch upgrade

Anyone know why when I'm clicking on upgrading my watch it is saying I am eligible to upgrade so long as I'm happy to pay the remainder of my device plan however it doesn't show me any devices to upgrade to, I have recently upgraded the mobile phone ...

no mobile signal at new house

Hi, if there is effectively no signal at home, and I'm a few months into an 18 month contract, is there anything i can do?

O2

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