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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237729 Views
  • 2 replies
  • 2 kudos

Resolved! Travel Bolt-on confusion

I'm travelling to USA for just over 3 weeks My tariff doesn't include Travel Inclusive so I need the Travel Bolt-on for which I'm charged £6 per day when I use it. I wanted to check how it works so went into my local O2 shop, but they were no help at...

RicWalLar by • Level 1: Joiner
  • 2835 Views
  • 20 replies
  • 0 kudos

Really not happy

Can you send me a phone number to call as your website is pants and I am fed up

Duped into a dodgy O2 contract through Telefast Services

My wife has been a loyal O2 customer for the last 14 years, for the last few months O2 have been hounding her to get a new contract, she finally gave in as her phone is getting pretty old, so the next time they called, she said that she will go with ...

gcr44 by • Level 1: Joiner
  • 548 Views
  • 4 replies
  • 0 kudos

Android slower that Apple

We have 2 phones, both on o2, one is a smasung s23 and one is an older Apple.The apple phone has a much better service in north Wales, with a good 3G signal, while the Samsung is poor. Any ideas? - have tried all the usual, airplane mode on and off ,...

cjh2 by • Level 1: Joiner
  • 338 Views
  • 3 replies
  • 0 kudos

Just joined can’t use o2 app or track phone

Hey I’ve just joined and can’t access the app it won’t let me log in. also been 2 days since I’ve ordered the phone and nothing is showing in my account, I phoned them yesterday and was told to wait as it was processing, still haven’t heard anything ...

Late pay and no data

I have late payed my monthly virgin media and 02 bill and for some reason my 4g still isn’t working even though I have payed it back.

God-phi by • Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

Making calls

Hi, when I try and make a call it either won’t even ring or it will ring and I can’t hear the person on the other end and they can’t hear me. This has been happening now for a few weeks.

SMMK by • Level 1: Joiner
  • 217 Views
  • 1 replies
  • 0 kudos

Unable to log in on my o2 app

Hello. I placed an order on Wednesday. I have had nothing but issues with this. First it was out over to the credit risk team so I phoned them up on Saturday and they told me the order is now confirmed. I received an email telling me that too. I then...

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