Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Move number to new Sim

Hi have just upgraded my Note 9 to Note 10, my old sim is not 5g ready so need to use the sim that came with the new phone. Both phones are o2 contract so not changing provider. How can I swap my number over please? Thank you for any help.

Resolved! Text from first time number - possible spam

Hi, Today I received a text message from 07852 132 004 stating that it was O2 and that they were unable to process my latest bill and to avoid fees I should go to a link. Checked my O2 account and pazment is not due until 17 of th month and no red fl...

Resolved! PAC - trying to get this. No response via text

HI , im trying to get my pac so as to leave o2. There is no response via text. I have tried 3 times. I only have one number on the account. It also says to try via MY O2 but there is no option when i look in MY O2 to do this. Can anyone help please?

discount

Where in My O2 account do I add my NHS email address to activate my discount?

Resolved! O2 TRAVEL

I have a monthly paid plan and the free 02 travel bolt on. I am curently in Portugal and I understand that my minutes, text and data are included. However, I have found contadictory information as to if I will be charged for calling or texting back t...

Resolved! Device plan

Is there any way I can keep my device plan but change my sim tariff? I've looked online for o2 and can get a 10gb sim for £12 but im paying double this on my contract? Im confused as the device is separate so how come my sim is so expensive?

Resolved! Phone Number Change

Hello everyone,I've had my Pay Monthly contract with O2 since January of last year and changed the newly assigned phone number with my number from the previous contract. Now I want to replace my current phone number with one I have from a Vodafone co...

Resolved! Disney extra

HiHow do i delete the Disney extra as I dont use it and my free period is nearly over?

Resolved! Wi-Fi calling inconsistent

I have an awful O2 signal where I live (a fairly large town in Kent, so no idea why we're neglected by O2), so I'm having to rely on wi-fi calling. However, this is very inconsistent; I often have 0 or 1 bar of phone signal (not even 3G or 4G) and ye...

unidentified payment

i have an amount coming out of my account with a GED number but it isn't on my device plan. How do I find out what it is for?

O2

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