Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Spend cap

How do I put a spend cap on my account

Disney subscription

I am coming up to the end of my free 6 month Disney trial. And don’t want to continue the use. How do I now cancel this so I don’t get charged the fees of continuing the subscription

Resolved! Talk talk deal

I presently am with O2 for my mobile.We are also with talk talk for our broadband and they are offering the same deal for sim only for £6 a month with O2 with exactly same usage. Is it easy to do the switch on talk talk site

Resolved! Spam text?

I have just received a text from a mobile number, purporting to be from O2, saying they were 'unable to process my latest bill', with a link to update my payment information. (I pay by Direct Debit monthly.) . My latest payment is showing on my bank ...

Resolved! Roaming In France With Unlimited Data

I have unlimited data on pay monthly. Can I use the same in France or is there a cap?

Resolved! Refresh plan

Can I just cancel my tariff and continue to pay for the device

DPD Delivery of upgrade - photo ID required?

I've got an upgrade arriving tomorrow to my home address and I've just clicked through to the DPD website and they are saying the driver will need to see photo ID - I don't drive (medical reasons) and I don't have a valid passport so no photo ID - I'...

Charge to bill not working

I have tried using mobile billing and my first purchase went through. I am trying to purchase something else but it won't complete the purchase after inputting the code?

Resolved! Problems with payment

I had a text message saying that O2 was unable to process my payment, and giving a link to go to in order to avoid fees. Since my monthly payment is not due till later in the month and since the text was from 07398 795177, not from O2UK, I assume thi...

Mis-selling refund

HiI have recently had wonderful service from a couple of o2 staff members, Gavin in a/c retention, and a snr manager, Alfreda. I had been mis-sold a sim only number and been paying for some time without realising. It came to light when I was upgradin...

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