Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Armenia

My bill says I've made an £80 call to Armenia. I can see online that fraudulent Armenian activity is not an unusual occurrence for O2 costumers. O2 customer service say I made that call and can not refund me. If I report it as fraud I could lose the ...

Order

Need to track my order but have had no email. [REMOVED] MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts.

Who are the debt collectors of 02

Need to know who the debt collectors are for 02

Refund

Hi I received a text to mention that I have a refund after closing my o2 account and to log in to receive it. I have logged in but unsure how to input bank ddetails to recieve it.

Access to my 02 account

Why can 't I access my account. I've just changed my password and now can't my details

Resolved! Switch up to the same phone

Has anyone ever done a switch up to the same phone?Yes, it may seem daft but I completed a switch up in April to the iPhone 15PM and I was going to get the iPhone 16PM but it’s a little underwhelming.O2 are offering 6 Months free airtime on select pl...

My o2 monthly chage

Why is the 20g data £27.44 and I’m being charged 33.17 monthly

Resolved! Contract due to end

My contract is due to end and I don't want an upgrade. I'd like to change it to sim only please

Resolved! Swapping to eSIM

I just changed to pay monthly/rolling plan earlier today so just wondering when will the option to swap to eSIM appear for me? Or would it be easier to pop into local store to get a QR code? I was using as PAYG for years but trying to prep for eSIM s...

PAC code

All of a sudden when I turn my phone on asks for PAC number but not swapping providers or done anything. Won’t let me call or rec calls apart from through what’s up app so really not sure what I can do?

O2

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