Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unable to text one specific number

So, my friend who was with o2 recently got a new pixel 5 on iD mobile and ported his number from o2. I texted him on his o2 number as the port was processing and he received it but he wasn't able to receive any calls. The next day I tried to text him...

Default on Sim only account

Hi, by way of background Ive been an 02 customer for over 14 years - I have 4 monthly contracts (myself and 3 children) all of which are in good standing. I took out a SIM only thing just before I got my youngest daughter a monthly package. tried to ...

Teacher discount

How do I add my teacher discount to my pre order for iPhone 12?

Resolved! Text message saying payment not processed

Just had potential spam message allegedly from O2 stating payment had not been processed. I have not got through to o2 yet. It has a link which I haven’t clicked on. Has anyone else had this?

Resolved! When Upgrading - Do you keep current phone?

Quick one really... I'm 12 months into a 24 month plan. I see an option to pay for an early upgrade and sign up to a new contract etc. If I do that... do I get to keep my current phone as well? ThanksPaul

Unable to change payment details - card expires in 9 days

Whenever I try to change my payment details either online, via the app or by contacting telephone support I am required to enter a pin that has been messaged to my o2 number. The problem is the sim card I use is inside a Netgear M1 router powering my...

Resolved! suspicious text

I have a text message from o2.uk...... saying unable to process latest payment and use link. Thinking scam. Can't see anyewhere on O2 site to get advice or report this. Anyone else?

Resolved! Problems paying my bill

Hello, I am struggling to pay my bill this month £140. i pay for two devices.The added problem is that i needed to register on my o2 using a different phone number as i have broken mine. Therefore i was unable to get through clearing (data) . This is...

Resolved! WORRIED ... Please help

My pay monthly contract ended June this yearSince then I've just let things rollI am quite happy with my Xperia L1 phone MY PROBLEM IS: I have not cancelled direct debit from my bank re: Airtime part of my bill BUT no payments have come out of my ban...

Can i get out of my contract

Im 6 months into a 18 month contract. I'm finding I have no signal and 4G when walking around where I live. I went into my local O2 and asked about ending my contract and then told me id have to pay about £120 as this is the remainder of my contract ...

O2

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