Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! eSIM on iPhone XS with second number

I was told by o2 that I could have a second number with an eSIM, and have now received an eSIM. However, all I have now is my original number as the secondary and nothing on the primary. All that support seem to suggest is that I visit a store. I've ...

Resolved! Photo ID for iPhone 12 home delivery

I am expecting an iPhone 12 to be delivered tomorrow by DPD. I've had numerous O2 packages delivered over the years but I notice tomorrow I am required to present photo ID.Is this normal? It's not a problem as such but my first and middle names on my...

Resolved! family discount

My wife gets a family discount as I have also with O2.If she upgrade with a different company but remain with o2 , will she still get the family discount?

Resolved! Money

I’m having a problem where 02 have took money out my account for my upfront payment for my new phone but nothing to confirm that it will be coming tomorrow or anything in my o2 too say I’ve brought it.

Resolved! IP Address

How do I make the IP address for a sim only static

Resolved! Number

I need to change my old number onto my new phone.

Outside mobile coverage

When out and about . Can never get any internet connection on mobile phone. Been like this for a few months.

Resolved! Disney+ £2 charge added to bill?

Hello all,I have just seen my latest bill.I have had free Disney+ for the last 6 months, and the free period has now ended as of 20 Oct. Now on my bill, in the monthly extras section, it reads: 09 Oct 20 - 20 Oct 20Disney+ £2.00010 Oct 20 - 20 Oct 20...

Resolved! Checking to see if I’ve had a scam text

Could you let me know if 07930 476487 is an o2 number I got a text saying my payment hasn't gone through which it shouldn't go out of my account until next week

Resolved! Unable to text one specific number

So, my friend who was with o2 recently got a new pixel 5 on iD mobile and ported his number from o2. I texted him on his o2 number as the port was processing and he received it but he wasn't able to receive any calls. The next day I tried to text him...

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