Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

service cut off

l was warned not to open an account with o2 but l ignored that advice boy what a mistake!o2 have cut my service off for not paying £0.00 the amount on my bill,O2 have failed to honour the contract so l will be cancelling ASAP. Account no: -----------...

Resolved! International Bolt on

Hi, I am going to Japan and have had the international bolt on added to my phone (android), I will be alternating from being on a ship which has wi-fi and going ashore .... My query is what do I need to turn off to avoid big bills when I return homea...

Account says payment is overdue - but I paid it

Hi, I made a manual payment last night and it is still pending in my banking app. 02 account says it is still overdue. When will this payment clear?

Tariff

Hi, I changed my tariff and now it says I have no allowance, although I’ve paid for it already

Resolved! I've been paying 2 different bills for 2 different customer numbers since buying this one phone.

Recently I've had to take a close look at my finances and realised that while my MyO2 login shows me my bill, my email and bank account are showing 2 bills going out every month. They're not one for the handset and one for the tariff, they're totally...

Account locked

Hi I tried to verify my account but it kept saying my information was wrong but I know it was right can I please unlock my account

Insurance

Hi everyone I hope someone can help a gal out.. I've taken a SIM Only Contract out and I'm just wondering if it's advisable to take out insurance via O2 or not

Click and collect

Hello! I placed an order/upgrade for a new iPad which was due to ready for collection today, unfortunately the order says processing and also in transit at the same time has anyone else experienced this?

Phone not arrived

Hello, my latest order has not arrived, Dpd have not delivered it and keep saying there’s an issue but have not said what. This has been over a week since device was due to arrive

cancel account

I need to cancel my account but the phone and sim are broken so I cannot get a stac code. How do I cancel without a stac code on pay monthly

O2

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