Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Parcel not delivered

I’ve been tracking my new device with DPD for NINE days and it has now been sent back to o2. What is going on?

Unable to send MMS from Galaxy note 20 ultra

So I am looking for any information on getting MMS available, as it is not working on my note 20 ultra. When trying to send a picture, it notifies me that "MMS are not supported by this network". I have tried to use the article from o2 on how to add ...

Resolved! SIM network PIN blocked. Enter SIM network PUK.

Am moving one of my o2 pay monthly accounts to Virgin. Receive the message 'SIM network PIN blocked. Enter SIM network PUK' when new sim inserted. Have gone through the unlock request process, however the number supplied by o2 does nothing - same mes...

Resolved! sim card

Hello i have a new phone coming tommorow with new 5g sim.Will i have to activate new sim or do i just insert new sim and it will work

Resolved! Spend limit

Account all up to date financially. Trying to make a in app purchase but it’s saying I’ve reached my spend limit. When I have not. How do I change this?

Sim not transferring number

I got a new iPhone 12 yesterday and new 5G sim. I followed the instructions to transfer my number to new sim and it cut off my old sim pretty instantly. I’m now 32 hours in and the new sims not activated. Every time I ring customer services I’m told ...

Resolved! Accessories in the post?

I changed tariff yesterday. Now I have messages about ‘my order’ and texts about ‘accessories in the post’ that need to be signed for. As far as I know, I only agreed to change tariff. What are these things coming via post? Any ideas?

Resolved! Free gift

Were is my free gift watch

Resolved! Payment

Hello, I’ve been having messages that I haven’t paid my monthly payment this month, but the payment has been taken out of my bank, can someone help me with this please

Can't send text to enter competition

I have tried to look online but can't seem to find an answer to why I can't seem to be able to enter a text competition. I used to be able to send texts fine but last couple of months every time I try it fails I thought it was that the number was bus...

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