Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Extra charges

Hi I have £10.50 extra chargers on my account I haven’t send anything out not really sure what number 60133 is and why I have been charged

Switch up query

Hi is it still possible to use switch up to cancel my contract, if I use it to get a new phone then cancel within the 14 days? I have not been able to find a definite answer on this online. Thank you

How do I unbar my charge to mobile via MyO2

Last time I spoke to a customer service adviser they told me I can unbar my charge to mobile via the MyO2 how do I do this

Netflix charges on my mobile phone bill

i cancelled my netflix account but they are still taking the money on my mobile bill

O2 switch up when pre ordering

how does switch up in a store work for a pre order? If I was to go in store on Friday to pre order the new iPhone would I be expected to hand over my current phone then or do I keep this until my new phone arrives in the store for collection on launc...

Failed delivery

Made arrangements to be in for delivery of upgrade phone. It wasn't delivered and no upgrade details available. I could have got the same deal 3 days ago from a different provider. As I have been with O2 since 1999, I thought I might have got better ...

500MB dat bolt on

Hello, I have added a bolt on to my monthly allowance, this is the 500 MB data bolt on. I does not seem to work however as I did not have data outside wifi today. I am in France at the moment but usually my allowance works the same.Please can you let...

10% reward

paid £10 got 10% reward tried to use it for extra minutes but shows not available

Cant receive calls from Vodafone users

I have been receiving calls from Vodafone users for the last 3 years. Suddenly my contacts on Vodafone are unable to call me, they can text me or whattsapp but not direct call me. They have checked with Vodafone who say the issue is with me. O2 have ...

Switch up & sending phone to o2

Last night I for some reason actually remembered I had switch up in my deal. So I decided to upgrade to the s24 ultra 18 months into my contract. My phone I have now is the 23 and it has minor wear and tear, but nothing noticable. I was told during t...

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