Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ordered Apple Watch haven't received dispatch email

Hi,I ordered two apple watches on Friday with two different number which I am the account holder for. I received an email to phone a number for a credit check, was told on the phone that this had been accepted. I still haven’t received any dispatch e...

Resolved! Mobile data not working, google pixel 5

Hi, I got my Pixel 5 about a month ago. The mobile data won't work. If I take the sim out, swap it and then put the right one back in, it works for about an hour but then nothing.Sim has been activated and it's got signal so I just don't know what th...

Resolved! Out of stock

The contract I have started for the iPhone 12 pro max 128gb I'm gold is out of stock is there anyway I can change to a size or colour that is in stock

Number Port in Issue

Both myself and the wife purchased the O2 sim only plan as a new contract. We wanted to port out old number from Three network over. We did both plans (mine and her) at the same time; provided old numbers and PAC codes from Three. 48 hours later, min...

trade in%20for%20new%20phone

I've been offered £300 for my existing phone and want to use that to pay off my remaining contract so I can upgrade my phone. Is this possible?

I'm now paying two accounts

Hi GuysWhen I upgraded I also changed my phone number.The result is I'm now paying two lots of airtime.How do I cancel/remove/stop paying for my old phone?I have been round and round in circles on MyO2, bloody useless.Tx John

Resolved! Returning a new phone

HiIm returning a new phone that arrived scratched.I live in Norwich and as I don't want to pay for recorded delivery I was going to drop it in personally to the Communications House address on the Freepost bag I've received from o2.However there does...

fraud contracts

why is it difficult for o2 to get in touch by email if it cannot reach me by phone after i reported that dpd texted me i received a phone in aberdeen when i didn’t get it in essex tilbury where i reside with my account showing 3 years contracts and r...

I lost my Apple Watch Series 5 which I cannot find, I've ordered a Apple Watch S6 to replace my S5

I've lost my Series 5 40mm Apple Watch for two months and it was a O2 Refresh watch, I've turned my house upside down looking for it and it's nowhere to be found, I had to order myself a Series 6 44mm to replace my lost Series 5, but the smart thing ...

Roll over date.

does anyone if o2 rolls over any used data on pay monthly?

O2

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