Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New device

Hi Ive order a new device on Friday the 27th and I have been accepted. still not been dispatched, how long does it take o2 to process your order and dispatch please. ???

WiFi Calling abroad

Why is this not apparantly allowed to work? I see zero difference if you are abroad calling on wifi to being in the UK. The cynic in me thinks its to generate extra income for O2 on travel bolt ons etc Surely from a customers point of view being anyw...

Resolved! Buying 5G phone from Apple - getting 5G sim?

Hi, I am planning to buy the iPhone 12 Pro from Apple directly. I currently have an older iPhone with a 4G sim, so in advance of getting the phone I have upgraded my tarrif and requested a 5G sim which is being shipped. I just had a few questions:Wil...

Refund immediately after online purchase

HelloWondering if anyone can help.I went online and took out a new ipad contract, with a 495 upfront deposits that I would get back after 3 months.I right away changed my mind due to realising I made is mistake and couldnt really afford the device so...

Lost ssn%20number%20and%20want%20to%20sw

I just received my new o2 number but I want to keep by old one. I’m trying to switch but have misplaced my SSN number from the new card so it’s not letting me change it. Is there another way to get this?

SIM not provisioned

Hi all, I Ordered an Apple 12 from Affordable mobiles on a new contract on Friday. The phone arrived Saturday. I put the provided SIM in the phone and fired up, but there was no connection to O2. I checked the settings and it showed "SIM not provisio...

How do I apply a spending cap?

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o2 update - Direct debits not being taken

Hi. Recently had an email for o2. Telling me a payment has not been made and suggesting I will get late payment charges. But hang on o2 I pay every month on time by direct debit When I look at my bank statement you have not even requested paymentm fr...

parental controls

I dont want to stop my child having data, but is it possible to limit its usage to specific times.For instance no data usage allowed from 9 pm until 7 am.I have just found that she is connecting her phone to her PC and using her mobile data to access...

Deactivated sim on swap

I have been having minor issues with calls dropping out and the customer service person I spoke to recommended a new sim. I said I would hold onto the sim and not bother swapping if the signal improved over the course of the next few days.The sim was...

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