Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Placed order not arrived and no updates

Hi,Placed an order for a tablet on pay monthly on 18th Dec. Got email to say full steam ahead and device would be with me soon. Email said check for updates. Have had no further emails or delivery. They have taken the £20 up front payment.

Resolved! MMS not sending

I have an iPhone 11, since getting this phone I am having trouble sending MMS to non iPhone users or those who don’t have iMessage activated. I’ve tried resetting settings, tried different network passwords I was given by o2 and nothing has worked. A...

Resolved! Unlatching an old phone

Not sure where to post this, but I'm trying to unlatch an old phone of mine for my mum to use with a sim from another network. I've sumbitted the IMEI number via the form on the 02 website, but it is telling me that the phone isn't an 02 device. I kn...

Resolved! Sim Change

Got a new i-phone. Old phone is samsung. Need to change SIM card. How do I get this.

Resolved! Brexit

How will Brexit affect roaming charges .

Resolved! Bills

My device contract ran out august 2020. I continued with a data/ text / minutes plan etc for 18 months. However , I decided to upgrade my phone . I’ve just realised that I now might be hit with two bills every month, or will my new contract take plac...

Resolved! Cancel an unused extra line

Hi. I've added an extra line to my contract for my daughter to use, following advice from an O2 advisor to save me money. I gave my daughter a phone with the sim card only to find out her mother has already got one for her. There has been no use of t...

Disney+ makes bill too high?

Hi there,I recently took out O2's offer of 6 months of Disney+. I'm an existing customer so the deal was as I understood it that I had £2 taken from my bill each month, essentially making Disney+ £3.99 a month for 6 months instead. However I've just ...

No Internet on iPhone XR -- what's the correct APN?

Hi, For a few weeks now I've not been able to get any internet access on my son's iPhone XR -- fortunately Wifi still works as does calls and SMS, but have tried everything: replaced SIM, checked APN settings and refreshed network. Apple ran dianosti...

upgrade and number

hello, so ive just upgraded to iphone 12 pro and it should be coming in the post within two weeks. will it come with my current phone number on a new sim or do i need to put my current number onto the new sim that it comes with? many thanks

O2

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