Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill is higher because of Disney+ which I didn’t ask for

Please can someone look at my bill. I was under the impression Disney+ was free for the first 6 months but I’ve been charged £4.99 + £1.50. I’d rather not have it at all. I’ve tried calling 202 and keep getting hung up on. Not impressed.

Receipt

Hi, I placed an order in May last year but never got a receipt, would it be possible to get one please?

Resolved! Emojis/picture message

If I send an emoji within a text message from my iPhone to an android phone will I get charged for a picture message?

Resolved! Continue with old number

Please help me, Since I am a foreigner, I cannot communicate well on the phone, I want first number (ending 6768) to be keeped, I need to use this number, it is very important to use this number because I have this number everywhere, including govern...

Resolved! Payment management team

Does anyone have an email please for payment management team?

Keeping old payg O2 number

I have recently bought an android phone and want to keep my old payg O2 number. I have received my new sim card with a new number but I want to change it to the old number. I've completed and returned the "Keep my number" form. Haven't heard anything...

How do I change the email address registered with disney+

I typed in my email address incorrectly whilst registering for the free trial of Disney+, now i cant seem to correct it anywhere.And typical O2 you cant just call someone to correct it, you have to get help on line which just seems to keep sending me...

Apple Watch

I’ve just stopped to o2 from Sky mobile on a pay monthly sim because I’ve purchased an Apple Watch 6 Cellular. I’m beginning to really regret this move as I’m having a nightmare trying to organise a data plan for the watch. I’ve been in touch various...

Resolved! Sim security code

Hi : I am trying to configure a new phone and instructions asked for my current sim security code. No idea ! Where can I retrieve such information ? Thank you Michelle

Resolved! Apple TV problems

Hi, please help!I managed to get a message to o2 regarding my free Apple TV subscription with my new o2 iPhone being cancelled in error when I tried to log on via my new iPad tablet. I contacted Apple several times and they won't help.but o2 have sen...

O2

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