Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Replacement sim

Ordered a replacement sim due to a stolen phone on the 30th DEC, rung multiple times asking about it and then was told it must be missing despite being told to wait longer, ordered ANOTHER replacement sim after waiting hours on the phone, this was 8t...

Getting a PAC Code

There seems to be a lot of information on here about PAC Codes, mainly people having problems. I texted 65075 to get a PAC since I'm switching providers - the text failed every time. There doesn't seem to be anyway on the web-site to assist, even tho...

MMS link instead of downloading

Good afternoon all! I'm one of those unfortunte people who has the issue of getting an MMS message link sent to my phone rather than the actual message. A few details to help clarify my position first so we can hopefully get it resolved and so I'm no...

Phone bill

Mircosoft added money to my phone bill neeed a number to put in there refund page

Resolved! Zero spend%20cap

Hi I have a zero spend cap across all four phones within our family but have discovered that my daughter sent a picture message which cost 54p. Only 54p so it is not going to break the bank but zero spend cap should mean she cannot spend even the 54p...

Resolved! changing direct debit details

if i update my direct debit details online does it automatcally update both airtime bill and device bill ?

Resolved! Tariff

Received text to say I was out of my minimum contract term I want to stay on same tariff do I need to do anything

Resolved! Number cloning

Hi there, I had a random text of someone saying they had a missed call off me, and I haven't rang them, they sent me a screenshot back of their call log, and my number was listed, no idea how this could have happened, I don't know this person. I've d...

Resolved! Bill is higher because of Disney+ which I didn’t ask for

Please can someone look at my bill. I was under the impression Disney+ was free for the first 6 months but I’ve been charged £4.99 + £1.50. I’d rather not have it at all. I’ve tried calling 202 and keep getting hung up on. Not impressed.

Receipt

Hi, I placed an order in May last year but never got a receipt, would it be possible to get one please?

O2

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