Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Change of Mind Policy (Exchange NOT Cancel)

Has anybody got any experience with this? I rang customer services today and was rather surprised by the apparent lack of knowledge of their own process. The girl on the phone had to keep putting me on hold while she spoke to somebody else and eventu...

Resolved! Change tariff from monthly to sim only

I want to change my tariff from a monthly deal to Sim only deal. But can’t seem to ge through to do this.

Upgrade - item out of stock

I ordered an upgrade for Samsung Galaxy S20 FE orange on 6th January. At the time of ordering it said next day delivery - half an hour after ordering I recieved a message to say item out of stock and I'll recieve it soon.It's nearly 2 weeks since ord...

Resolved! Incorrect tracking information

Hi I'm hoping someone can help me I'm due to get a delivery on Monday by DPD and I have tried to track my package but it says invalid tracking information please check and try again any advice would be helpful

Resolved! switching from Smarty mobile get my old number ported over

Hi How long does it take to switch to 02 and get my old number ported over after using the PAC when registering. I have the sim in and have been given a new number, but not notified when my old number will be ported over.

Resolved! Temporary Data Suspension

Is it possible to block data to my son's phone at certain times of the day (or rather night?) Our wifi turns off at midnight but he his continuing to use his phone through the night using his data allowance. Can anyone suggest the best way to manage ...

I’d like to speak or at least live chat to someone

Hi I’m julia and I wondered were all the operatives are if you want to discuss/sort out upgrading ? Surely they work from home ?

Resolved! Changed tarrif online but am being sent a new SIM?

Hi all,I was sent a text recently about being out of my minmimum contract term so i decided to follow the link to upgrade to a cheaper deal with more data. I've been with O2 for years and never changed tarrif but now there are much better deals. I'm ...

Resolved! Spend cap

I have had a spend cap on my account but when I have change the data plan this has now gone. I was notified by text but would like to have this back to the account.Can you please advise thank you

5G sim

Hi - I have an iPhone 12 Pro and I’m on a 10Gb sim only tarrif. I was hoping to have used 5G, as according to your coverage checked it is available in my area, however I’ve so far not picked up a 5G signal and wondered whether this is because I need ...

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