Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Nhs duscount

I want to register for my NHS discount but because it was a gift could not be done within the 28day. But they said a note would be made on my account to able me to do this

Resolved! Upgrade

I’m due a upgrade soon I’m just wondering when I order a new handset will DPD ask for photo id as I haven’t got any due to medical reasons thank you

Resolved! Phone Calls from 07568 numbers

HiThis is a strange one, I wonder if anyone has experienced similar. I have received a number of missed phone calls today from numbers starting with 07568 (02 phone number prefix). When I have attempted to call these numbers back I got the number not...

Resolved! O2 to O2 number transfer

I have recently pre-ordered the new S21 with an O2 contract via Samsung's "trusted supplier". On the supplier's application form they state that I wouldn't be able to transfer my current O2 number (of 20 years) to the new contract. On enquiring with ...

Resolved! Sim not arrived

I have ordered a pay monthly sim but it hasnt arrived yet and it has been over a week. Is there a way to know how long it will take to be delivered?

Resolved! Pay off

Hi I have to contracts with o2 and i won’t to upgrade one of my contracts it’s saying I can upgrade for 190 but I was wondering if I could pay that off because I don’t need it any more, is their any way I can pay my device a money and just have 1 con...

Resolved! trying to port a number to O2

Im starting to get seriously peed off with O2's lack of being to able to do such a simple task. I've tried to port a number to O2 and completed a form online and nothing was actioned, actually trying to talk to someone is a mission impossible and Tom...

Resolved! Reduce spend cap

How do I reduce spend cap without phoning the unstaffed 202?

Unable to leave O2 - next option is to contact Ombudsman

I contacted O2 yesterday, as my 24 month contract expires on 14/2/21 to let them know I wouldn't be renewing my contract. After the call had ended (I spoke to an agent called Daniel). I received an e-mail notifying me that I had moved onto a new 12 m...

Phone Not Despatched

Hi, I ordered a new phone via an upgrade on Thursday 14th of this month. When checking out it said if I order by midnight it will be next day. I did this due to being a carer and my previous phone is broken, so I desperately need a phone to be able t...

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