Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change my order

I've just signed up for galaxy tab a8 but think I want to change to A7. I can't get through on the phone. How can I do this?

How to claim the free gifts with the Samsung s21

Just preordered the Samsung s21 ultra how can I claim the free gifts

Sim only prices

It appears that the sim only prices for existing customers are higher (through upgrade) than for new customers (through o2 website). If that’s correct then surely that’s poor form.

Billing issue

I got a message saying my bill was overdue. But I pay by direct debit and had enough money in my account. When I checked my actual email bill it said I didn't have anything to pay so my direct debit didn't pay anything. When I look on My O2 it says a...

Resolved! Scam?

Hi, I received this morning a text from this number +44 7957498235 saying that O2 is unable to process my latest payment. The link sends me to the O2 site and asks me for credit card and bank account number. Before I proceed could you please confirm ...

Resolved! Wi Fi Setting Dissapeared on my Phone

Hi All,I have seen this question already raised and have tried following all the suggestions i.e re booting the phone with out and with the sim, re installing My02 app, and still have no wi-fi call setting on the phone.Has anyone got any more ideas? ...

Deliveroo plus

I just upgraded but how and when to I get my Deliveroo Plus for 6 months??

Resolved! Classic payg

Can you please tell me why my blance has reduced by £1 during today when I have not made any calls or texts? Thank you

Resolved! Change tariff date

Hi I have been trying to change my tariff date to the first of every month due to me getting paid then I have phoned the number provided and can’t get through to anybody to help me 0800 902 0217 and now my contract has been put on hold until it is pa...

Can't view data usage

Hi. I can't view my leftover data usage on my app. It isn't where it usually is (next to text and call usage) can anyone help please?Thanks!

O2

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