Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Not receiving tests from other O2 or Tesco phones

Has anyone experienced not receiving texts from other O2 and Tesco users but they receive your texts. Other networks customers are receiving them and I am receiving their replys.

Resolved! Phone exchange

I ordered a phone which arrived today and am unhappy with it as it is smaller than I expected. I was hoping to swap it for a similar phone (larger) and I have tried to access the form to do this online but it keeps taking me to the “how to fix my pho...

Can’t hear on phone when I answer unless it’s on speaker

If anyone can help please, when I receive a call I can’t hear them unless it’s on speaker ? Not sure what’s happening!

Resolved! Cancelling bolt ons

Trying to cancel a couple of bolt ons.....There is no way to do this online as far as I can see.So you have to call customer services..... but they aren’t taking anything other than essential calls.But if I want to add a bolt on or upgrade or have no...

Unkown Charges - Debt Collectors

HelloMany years ago I had a contract with O2, when closing the contract there was a little confusion on your side as to the final payments, over the phone we got them sorted and asked for any outstanding charges which I had paid on the date and confi...

No Caller ID?

Been struggling for a week now to no avail.All incoming calls still showing as no caller ID, even from landlines.I have even rang off my work mobile, which doesn’t hide caller ID, and it still shows up with no caller ID and is getting very frustratin...

Authorisation codes

I am trying to log into a couple of websites that require authorisation codes via an SMS sent but I am not receiving any of the SMS authorisation codes through on my phone so I am unable to log in. Please could someone help.

Resolved! 2nd bill each month

Why am I being billed 2 separate bills each month for one phone? One is on direct debit and the other isn’t as I don’t know what it is for? Please can you help

ending contract

hi Need some advice A few months ago i spoke to O2 about the options of going from pay monthly to sim . I never made amy commitment and said if i decided to go ahead i would do this in the local shop . A few mins after the call i recieved texts from ...

Resolved! O2 Family Plan - Bills, will the "lead" be able to see who i've called and what numbrs i've texted?

My contract expires, i'm going to sign up to a new contract sim only - add it to my brothers and i can enjoy 20% off. However, my current bill shows a list of itemised numbers and texts i have called - will he have access / be able to see this once i...

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