Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237297 Views
  • 2 replies
  • 2 kudos

Delivery

Helloi I ordered a new phone and now the delivery is delayed. I am now not going to in at all when it is due to be delivered so can I change the delivery address to my work address?

Jacqui17 by Level 1: Joiner
  • 276 Views
  • 2 replies
  • 0 kudos

Denied 02 switch up

Hi, I am looking for advice. I have just tried to switch up in store and got an error stating "you have reached the maximum number of pay monthly contracts allowed at any one time". I have seven lines on my account, have been with o2 for a very long ...

Russ7 by Level 1: Joiner
  • 1214 Views
  • 9 replies
  • 1 kudos

Refund for deposit

Paid deposit was refused and waiting for deposit to come back so I can go elsewhere how long do I have to wait

Meme2 by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos

Resolved! Email

Hi ther a got a email to say thanks for ur order 250mb volt double data boost , this is part of your Benefits from virgin media. Can you explain to me what this is , thanks

DeeD1986 by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

swap to esim

Hi I will like to swap my contract to eSim. Please advice what I need to do. Thank you

RixS_life by Level 1: Joiner
  • 267 Views
  • 2 replies
  • 0 kudos

Resolved! How to transfer a number between two o2 contracts?

I am not sure if this specific question has been asked before (if it has, I can't find it): I want to purchase a new o2 contract from mobiles.co.uk (a new o2 contract is cheaper than any upgrade option from o2 or mobiles.co.uk), and I still have my e...

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Anonymous by Not applicable
  • 88941 Views
  • 23 replies
  • 0 kudos

O2 ruined my credit score / ombudsman

So I’ve posted on here before (about 6 weeks ago) when I realised O2 had ruined my credit score. They keep saying I’m missing payments of £5.80 on my credit score file each month. This all started when I swapped from their old system to new system. I...

Some by Level 1: Joiner
  • 10190 Views
  • 34 replies
  • 1 kudos

Being over charged

I have two phone contracts out with you and both are £17.00 a month, I got up to date with the one phone bill on the 23rd of July when I rang the automated service and it told me how much I had to pay £51 ( which I did ) still to this day yourselves ...

Blahhhh by Level 1: Joiner
  • 247 Views
  • 2 replies
  • 0 kudos

payment issue

Hey, I paid 40 pounds upfront for my plan and I need a refund, please. The plan was not confirmed.