Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! migrating sim keeping the same number

i have just taken out a new sim only deal and i need to migrate my old number into the new sim card?

Resolved! Galaxy s21 buds offer

Hi folks, I've been trying to submit a claim for the free buds when I upgraded to the S21.Samsung keep saying the document I sent isn't valid., does anyone know where I will be able to find the correct document for them?Thanks in advance.

Two sims

I have 2 aims and did have one I phone on my account the iPhone being for my daughter. She told me to send that back for recycling and I would get cash back and I wouldn't have to pay for her phone anymore. I have since had countless demands for tis ...

Resolved! Default

By mistake o2 put £50 onto my bill, luckily I checked on the 2nd and paid it off in full and am not waiting for a refund for the money. Because my account went overdue “by 1 day” will I have a default on my record ?

Resolved! Delete an order

How can I delete an orde?

Resolved! Adding a second phone line

I want to get a phone for my son, and want to get an additional phone line added to mine, how do I do this please? Are there family bundles you can get?

Resolved! Change of name in the bank details

Hi, Would like o2 to update my surname in the bank account as was noted today when I confirmed a new tariff. The sort code and acc number never changed and remains the same. The surname is correct in the o2 account so should this only be an error? I ...

Upgrade without phone

I need your help.. Im really disappointed with 02 advice which is not good at advice but they said I need recycle my phone then upgrade so I did recycle phone and wait for money received then I upgrade new phone but problem is no phone with me or spa...

Verification messages

I have stopped receiving verification messages and one-time passcodes form banks etc. I have an iphone 8. previously working and no change of number. I can receive normal messages from friends etc. Any ideas?

Contact number

Who, or what number do I ring about a problem with a phone bill, please? I've sent a letter in the post

O2

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