Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How do I pay my 15p bill - I do not have a "fancy" phone I am a pensioner.

How do I pay my 15p bill - I do not have a "fancy" phone I am a pensioner. I am on a free "pay as you go for life" contract with free 50 mins per month - so I normally do not pay anything unless I send a text (which I did). So how can I pay this 15p ...

Resolved! Registering my sim card

I cannot make phonecalls on my Samsung Galaxy A21s. When I try I get a message that says I am not connected to the network. How do I connect?

WiFi calling

Hi. I've recently upgraded to a Samsung S20fe and had no issue initially with WiFi calling. It is set up on my account and I have used it recently on this phone on. It has now gone completely from my phone settings and am now unable to use it renderi...

Resolved! Extra charges

Why have I suddenly been charged with an extra £1.35?

My sim in my phone says no service

iPhone 8 but I changed my tariff to unlimited everything but telling me there is no service can you help me please.

Resolved! Lost sim whilst on holiday

Need help cancelling it and ordering a new one

Resolved! o2services-info.com

Hi Just received a text from: o2services-info.com saying my payment hadnt gone through and if I didnt make a payment my phone would be cut off. Firstly my payments not due yet and even if it was there is money in the bank to pay it. Anyone know if th...

Unknown Tariff Charges

Every few months I get unknown tariff charges, fees or some other charge that is unknown to me. I do not use the phone for gaming, ads or any charges other than my monthly service payment. I have gone over the non use charges over several years with ...

New 5G sim doesn’t work

Hi there. I received a 5G sim as part of my new sim only plan for my new phone. I only received the sim no detail, when I installed it into my phone it doesn't recognise the network and isn't registered to my phone number so I receive no texts or cal...

Resolved! Spend Cap

I want £0 spend cap on the samsung s7 tab I have just purchased

O2

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