Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Still having problems with the o2 Samsung Galaxy S21 promotion

I've sent loads of screenshots of date new contract started with o2 but still having probs trying to get the free Samsung earphones as they've now sent a message saying they need proof of product purchased, original date of purchase and retailers nam...

confused over confirmation

bit confused about an order I placed for a sim only contract, spoke to a gentleman on the phone said it was all aproved. recieved an email saying it will be on its way but I've recieved no further information nor the sim card in the post and when I l...

Resolved! Returning upgrade - what happens to sim

I'm returning my upgrade under the change of mind policy. I've just received the bag for it to send it away (shop closed due to covid). What happens to my sim in the meantime. I know I don't need to send it away. It is currently in my old handset und...

Resolved! Phones cut off

Hi I can’t call though the 0800 number nor the 2729 number to speak with an advisor to discuss my account

New phone never arrived 9 days ago

My new phone never arrived and was sent back by DHL as they said address wrong even though correct postcode.and my contract is still charging me

Sim card not working

put new battery in my Nokia C1-03. now sim card not working.

Charged for balance remaining eventhough it is 0

My contract with o2 ended a few months ago so I got a new phone and when I requested a pac code to transfer my number over it said there's £81.10 left of charges. However, when I go to my o2 it says the balance left on the contract is 0 so where are ...

Resolved! Cancel phone contact after it ends

Can I please cancel my contract but keep my number

Resolved! Recycle phone

If I recycle my phone and print of them papers to put on envelope so I hand it to the post office for them to send it off

Resolved! o2 contacts missing

Hi,I recently changed from o2 pay as you go to pay monthly. After I inserted the new sim card and retained my exisiting o2 telephone number my o2 contacts were missing. They used to appear above my personal contacts list. How can i re install the o2 ...

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