Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Moving my EE number to O2

HiI have tried to use the on line form to move my old EE number ( I have the PAC code) to my new EE phone sim, eventually got an email saying it failed and to try again. Tried again and the form did not work, no one to speak to on the phone- new to E...

Texts

When I sent a text message to another iPhone they do not receive messages from my iPhone and I have to turn on iMessage

Resolved! SIM Swap

I've recently done a SIM swap in error can I swap back?

Resolved! PAC or STAC - Transferring Tesco Mobile Number over to new O2 contract

I have tried to transfer my phone number from Tesco Mobile to my new O2 mobile contract using a PAC code - this didn't seem to work - do I need to request a STAC code from Tesco Mobile instead? So far I haven't kept my new O2 sim in my new phone - I'...

Blocking 0843

So just tried customer services to get all 0843 numbers blocked and the operator was like something out of Little Britian: 'No we cant block incoming numbers' said seven times before I got bored and hung up before being rude. Why not just brief the t...

Resolved! Calm Premium

This extra does not work. I have tried all the previous advice given in other posts on this matter. Gone through o2 extras to unlock calm and doesn’t work.App still asks me to subscribe and pay to unlock calm premium.Frustrating as already almost one...

Not receiving tests from other O2 or Tesco phones

Has anyone experienced not receiving texts from other O2 and Tesco users but they receive your texts. Other networks customers are receiving them and I am receiving their replys.

Resolved! Phone exchange

I ordered a phone which arrived today and am unhappy with it as it is smaller than I expected. I was hoping to swap it for a similar phone (larger) and I have tried to access the form to do this online but it keeps taking me to the “how to fix my pho...

Can’t hear on phone when I answer unless it’s on speaker

If anyone can help please, when I receive a call I can’t hear them unless it’s on speaker ? Not sure what’s happening!

Resolved! Cancelling bolt ons

Trying to cancel a couple of bolt ons.....There is no way to do this online as far as I can see.So you have to call customer services..... but they aren’t taking anything other than essential calls.But if I want to add a bolt on or upgrade or have no...

O2

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